Senior UX Researcher
Come see what’s cookin’ at HelloFresh!
At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.
We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.
The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.
We’re hiring a Senior UX Researcher to be part of a rapidly growing UX Research team that will work closely with designers, engineers, product and business stakeholders to deliver the best possible user experience through studying our user’s needs.
To succeed in this role, you’ll need a strong qualitative research background, with an understanding of various quantitative research methods. Additionally, you will be a strong advocate for the UX Research process within HelloFresh and across products who has a passion for all things related to food!
- Conduct end to end research projects: creating a plan, recruiting users, conducting the method, analyzing the data, and creating results presentations with actionable insights.
- Serve as a usability expert for design, product, and business stakeholders.
- Work cross-functionality across various teams to advocate for UXR.
- Work closely with the Product Design team in order to come up with design solutions that will solve the various pinpoints you uncover.
- Serve as a mentor to younger researchers fostering an environment of continued learning
- Derive rich research projects using a mix of quantitative and qualitative research methods to answer complex stakeholder questions
- Experience with interpreting research questions, creating research plans, and designing studies
- Comprehensive background conducting Generative and Evaluative Research
- Passion with how to uncover trends in research data and create actionable insights
- Experience with how to share and communicate research
- Can demonstrate an in-depth understanding of a range of user research methods
- Ability to work collaboratively in a team environment
- Exceptional communication and storytelling skills
- Self Starter; ability to act autonomously
At minimum, you have...
- 5+ years of relevant applied experience with a graduate degree in Psychology, Human-Computer Interaction, Human Factors, Social Science, or a related discipline.
- You have a broad experience of both qualitative and quantitative research methods including usability testing, in-depth interviews, heuristic evaluations, competitor reviews, surveys, card sorting, information architecture, task analysis, etc.
- Excellent communication skills, ability to communicate ideas visually, verbally, and in writing (in English).
- Ability to travel within the United States and abroad. (Expected Travel: -1-2 times/ year)
- Experience conducting research to develop products for the eCommerce or food & beverage sector.
- Experience studying physical product experiences
- Past experience working cross-functionally w/ Brand, Marketing, & NPD teams to study experiences
- Highly skilled at survey design and JTBD framework