Senior Product Analyst

San Francisco, California, United States

Full Time Senior-level / Expert
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Posted 3 weeks ago

The CompanySpringboard is redefining professional education for the 21st century through immersive, mentor-supported courses in cutting-edge fields like data science, design, and cybersecurity. Our self-paced, online offerings give anyone, anywhere access to world-class learning resources with an emphasis on project-based learning, industry-relevant curriculum, and tangible outcomes. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives. The OpportunityYou’ll be joining the Product team as the 2nd full-time Product Analyst, but also among a community of Data Analysts across the company. In this role you’ll help shape Springboard’s Analytics to be the most data-driven and organized it can be. In your day-to-day work, you’ll support various product teams with analytics work that will help us make better decisions, be more efficient, and solve the right problems. Over time, you’ll help design systems and processes that enable us to incorporate data-driven thinking into every strategic, business, and product decision that we make. As the Senior Product Analyst, you’ll have a critical, cross-functional role, working with stakeholders of all levels across the company to deliver insights that drive maximum impact. You’ll support in deriving new metrics, producing insights through analysis, running metrics and KPI/OKR reporting sessions with senior leadership, and maturing our data pipeline to enable predictive analytics and quicker analyses. Working at an education technology company, you will get to delve into complex and interesting analytics around learning efficacy and hireability in conjunction to traditional metrics like engagement, retention, LTV, etc.

Responsibilities

  • Design and conduct analyses and experiments to meet business needs, including but not limited to: A/B tests/hypothesis testing, building charts and dashboards, reports, and forecasting models
  • Work with the engineering team to create data models and reliable data pipelines, and establish rigorous testing and documentation
  • Support our functional teams, including Product, Operations, and Course Development to identify key metrics, implement ways to track them, and drive decisions through analyses
  • Help other teams generate useful hypotheses, run well-designed experiments to test them, and translate the results from those experiments into actions and decisions
  • Introduce industry best practices into our company and be a constant advocate for data-driven decision-making
  • Communicate results and clear, actionable recommendations to key stakeholders

You

  • Have an engineering and/or analytical mindset, with 3 or more years of solid, relevant, industry experience
  • Have worked with and are comfortable with product analytics platforms (e.g. Mixpanel, Heap, Google Analytics, or similar)
  • Have worked with and are comfortable with popular data visualization/BI tools (e.g. Tableau, Looker, Mode, ChartIO, or similar)
  • Have exposure to and an understanding of customer data platforms that route data (e.g. Segment or similar)
  • Have the ability to break down any analytical problem into its components, have a nose for the most important parts of any analysis, and strong business knowledge
  • Are a master of relational databases and SQL, and can write complex queries including subqueries and CTEs, self-joins, and partitioning
  • Understand that good communication is as valuable as technical skills — and are a skilled storyteller who can convey the meaning you find in the data to influence people to make the right decisions
  • Use whatever tool is at your disposal/in your wheelhouse to get the job done — whether that’s cranking out data processing or modeling in Excel/Google Sheets, Jupyter Notebooks/Colab, or with SQL
  • Live and breathe hypotheses and experimental design; you are a data detective who constantly asks questions, and knows how to answer them using statistically sound methods
  • Are a constant learner: you’re on top of the latest thinking and tools in the analytics world through self-study, networking and deliberate practice

Bonus points if you...

  • Have data science and/or machine learning experience/skills
  • Can roll up your sleeves and write a bit of code in R or Python when you need to
  • Led a team of analysts to influence the direction of a data organization
The Springboard team of 180 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.
Working with us, you’ll enjoy competitive compensation, health insurance coverage, a 401k plan, generous learning and professional development budgets, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!
We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job tags: Analytics Design systems Engineering KPI Python SQL
Job region(s): North America
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