Sr. Product Manager - Salesforce Integration

Remote, United Kingdom

Full Time Senior-level / Expert
8x8, Inc. logo
8x8, Inc.
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Posted 3 weeks ago

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
8x8 is looking for an experienced Product Manager with an extensive background working with Salesforce. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in managing complex projects that require direction and influence across multiple teams.To be successful in this position, you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess superior interpersonal and communication skills so you can quickly build rapport with stakeholders. This includes providing clear and concise updates with recommendations to our executive team.

Responsibilities

  • Identify market opportunities, build use cases, and define product roadmap for our third-party integration strategy at the platform level.
  • Gather requirements and develop detailed written requirements to deliver strong business value
  • Ability to take ownership to synthesize and identify a problem and determine the set of outcomes that will address the problem and recommend a solution.
  • Plan and create sets of metrics, be held accountable for the metrics, set goals and success criteria to track towards these metrics.
  • Prioritize features, assess requirements, articulate these to Engineers, identify dependencies and accept finished work based on criteria while considering tradeoffs in bringing products to market.
  • Needs minimal direction in seeking out and engaging with stakeholders to determine features to be built with any risks, assumptions or concerns documented and understood.
  • Realizes and identifies trade offs of product decisions both technically and for the customer value.
  • Communicates effectively with both stakeholders and engineers to ensure product clarity and understanding. This includes clarity execution within engineering as well as business value to departments like Sales and Marketing.
  • Provide clear and concise updates and recommendations to executive leadership
  • Evangelize the product representing 8x8 at industry events and with customers, prospects, partners as well as internal groups such as Product marketing, Sales, System Integrators, Alliances and Customer Support.

Skills

  • Degree in Computer Science, Business Process, MIS or comparable degree or hands on working experience of 8+ years with Engineering teams and Business Stakeholders
  • Knowledge of system and software quality assurance best practices and methodologies
  • In depth knowledge of Salesforce
  • Flexible and adaptable in regards to learning and understanding new technologies
  • Excellent project delivery skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Excellent problem-solving, analytical  and investigative skills
  • Ability to conduct research into software-related issues and products
  • Self-motivated and directed
  • Keen attention to detail
  • Telephony experience or contact center experience
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job tags: Engineering Research
Job region(s): Europe Remote/Anywhere
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