MRC OPAS Technical Product Manager

Singapore, SGP

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Posted 3 weeks ago

Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and start-up business and organizations globally.

The AWS Marketing Response Center (MRC) team is seeking an exceptionally bright, creative, multitasking and self-motivated individual to join the MRC global team.

MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

MRC OPAS owns Operation, Planning, Analysis and Scale for MRC team globally. MRC OPAS drives operations and planning, conducts business analysis, and reports on programs. OPAS also drives non-linear scale and enablement programs for high performing MRC teams around the world, with the objective of increasing the quality of inbound leads through targeted profiling and lead nurturing activities. MRC OPAS also creates and executes projects to drive strategic focus area to achieve non-liner business growth.

MRC OPAS is running a strategic project which leverages artificial intelligence and machine learning (AI/ML) services to transform the traditional customer engagement landscape into a personalized experience that makes it easy to onboard prospects and customers onto the AWS Cloud. MRC OPAS is seeking a talented, self-directed Technical Product Manager to drive the integration and deployment of AI/ML technology used for MRC activities.

This role will be responsible for driving the roadmap, defining product requirements, collaborating with engineering and tirelessly championing the needs of customers whom MRC Reps engaged with. Given the breadth of the platform we are building, this role will require coordination across many internal and external teams. You’ll work with customers, partners, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted narratives and business requirements documents.

The ideal candidate will have exceptional problem solving skills, strong business judgment, and demonstrated experience leading cross-functional teams. We are looking for someone with a proven ability to execute both strategically and tactically, and who is excited to take on a new, ambiguous project that will be industry defining. A technical background is required to be able to effectively communicate and work with engineers.

Responsibilities for this position include:
· Creating the product strategy for the new platform that appeals to unique needs and requirements of MRC teams
· Managing the entire product life-cycle from strategic planning to tactical execution
· Owning product strategy and roadmap for MRC platform and working with key stakeholders to deliver on MRC vision
· Authoring product requirements documents
· Research and identify new opportunities for AWS to innovate on behalf of our customers
· Being customer obsessed to ensure the safety and security of customer data and information
· Deploy technologies and processes to increase efficiency and effectiveness of MRC team.
· Measure and report on the effectiveness of enablement investments and programs, including sharing insights with relevant stakeholders.
· Lead and manage strategic projects which contribute to MRC business growth.

Basic Qualifications

· 5+ years of relevant work experience in product management
· 5+ years of relevant work experience in program and project management
· Bachelor’s Degree in Computer Science, Information Technology, or related field required
· Knowledge of cloud computing and AWS services, especially artificial intelligence and machine learning
· Experience executing long term strategic roadmaps and handle demanding priorities
· Ability to conceptualize, scope and execute projects to strict deadlines.
· Exceptional written, verbal, and interpersonal communication skills
· Ability to work in a highly ambiguous environment
· Experience in gathering data, analysis and presentation (written and oral)
· Ability to think logically and structure answers
· Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast
· Attention to detail
· Great organizational skills

Preferred Qualifications

· Experience with marketing technology products a plus
· Experience in B2B, high-tech products/services preferred
· Has AWS SA Professional certification
· Confident, self-motivated individual with strong, demonstrable bias for action.
· Post-graduate education / Masters level qualification (MBA from top tier school is a plus)
· Ability to handle confidential information with discretion, and deal with professionals inside and outside the company

Job tags: Engineering Product management Research