Product Manager, Last Minute Hotels

Canada

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Posted 2 weeks ago

ABOUT HOPPER
At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace -- one that enables our customers to save money and travel better.
Hopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying and taking process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.
Hopper has launched several bespoke fintech products that leverage our immense first and third-party data to create products and value that do not exist elsewhere - including Refundable and Flexible Tickets and Price Freeze. Thanks to these offerings, we had triple-digit YoY revenue growth in 2020 despite the travel slowdown due to COVID-19.
With over $420M USD funding from leading investors in both Canada and the US, Hopper is primed to continue its acceleration to becoming the world’s fastest-growing end-to-end customer-centric travel offering.
Recognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 55 million times and sees over 1 million new installs per month. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019.
Come take off with us!
THE ROLE
Stay the Night, Hopper’s last minute hotels team is one of the newest verticals at Hopper, so the product manager on this team will have a huge impact on shaping the future of the business.  Over the past year, many travelers have grown accustomed to booking their trips at the last minute, and as a mobile app with the lowest prices on hotels, we are poised to deliver unique value to these users.  The product manager for Stay the Night must be a scrappy, creative, hands-on “doer” that will find innovative ways to create a differentiated experience for our last minute customers that hasn’t been seen before.  Are you up for the challenge? 
Product Managers at Hopper are “smart creatives” who obsess over the customer and will help transform Hopper from a disruptive startup into the global leader in mobile travel. As a Product Manager, you will work at the intersection of software development, data science, and user experience to solve real customer problems and create unique value.  You will need to dive deep into the data and develop an understanding of the competitive travel landscape to ground the basis for new product features. On any given day - whether you’re surveying customers to better understand their needs, partnering with engineering to scope a feature down to the MVP, or combing through data for new insights - your contribution will be critical to Hopper’s current and future success. 

IN THIS ROLE, YOU WILL:

  • Manage a product roadmap for a set of features from inception through implementation and analysis: collect requirements, establish key performance metrics, craft the user experience, drive execution, and report on the impact
  • Collaborate closely with data science to dive deep into our data to understand our users
  • Work with business leaders to help shape business cases, including  return-on-investment analyses for new product initiatives
  • Partner with design to ideate and wireframe new features that will be in the hands of millions of users across the globe
  • Pare down an ideal feature to the minimum viable product: identify what's essential for us to know if this is a good idea, what's not, and how can we limit cost and risk?
  • Understand complex technical issues, discern impact, and be able to explain the situation to maximize clarity and drive resolution

AN IDEAL CANDIDATE HAS:

  • Thrived in a B2C product role and delivered delightful features at scale
  • An innovative and detail-oriented approach to problem-solving
  • The instinct to get on a whiteboard and explain their thinking
  • A bias for action and drive to go beyond the status quo
  • Experience finding innovative solutions for real-world, user problems, aligned with the business needs of a rapidly scaling organization
  • Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
  • Excellent communications skills both in-person and in-writing, with a track record of persuading colleagues through compelling narratives grounded in data
  • Past success analyzing data (experience with SQL a bonus!), drawing accurate conclusions, and adjusting strategy accordingly
  • No ego. Strong focus on doing what is right for the customer and the company
  • A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
BENEFITS
• Well-funded and proven startup with large ambitions, competitive salary and stock options• Dynamic and entrepreneurial team where pushing limits is everyday business• 100% employer paid medical, dental, vision, disability and life insurance plans• Access to a 401k (US) or Retirement Savings Plan (Canada)
#LI-Remote#BI-Remote
Job tags: Engineering SQL User experience
Job region(s): North America
Job stats:  7  1  0
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