Product Manager, Client Experience (Remote Option)

Toronto

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Posted 1 week ago

We are currently seeking a Product Manager to join our Client Experience team. This is a remote position. When our offices reopen this role can be performed from one of our Canadian offices, remotely across Canada, or a combination of both. Some exemptions may apply.

What your team does:

Clio’s mission is to ‘transform the practice of law, for good.’ If you’re into ‘mission-driven’ product management this might be the place for you!

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors, and a product management team which is global and world-class (if we do say so ourselves)! Clio is growing rapidly with massive growth opportunities for Product Managers.

Speaking of Product at Clio… we’ve worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization.Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work.

We are creating a new market category with our Client Experience (CX) portfolio. This collection of products and features aims to revolutionize the legal industry by helping lawyers deliver client-centric experiences that improve the accessibility of legal services, elevates the experiences of clients dealing with a legal issue and ultimately transforms the practice of law.

This is a rapidly growing portfolio that we believe will be a key driver in Clio’s growth over the next decade.

A day in the life might look like:

Product Leadership

As an Intermediate Product Manager and in conjunction with your Developer and Designer counterparts (your triad) you will drive successful outputs and outcomes in your product area. Working from the overarching strategy set by your Product Director you will develop a roadmap that moves our business forward and evangelize this throughout the company.

Strategy and Prioritization

You will drive customer and market research, identify opportunities and determine priorities that help Clio best deliver on our annual OKRs and long term mission.

Market and Customer Understanding

We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers, (existing, churned and prospect) as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.

You may be a fit for this role if you:

  • Can work in a highly collaborative team without ego
  • Have experience using data to inform decisions without succumbing to analysis paralysis
  • Have the ability to thrive and deliver while surrounded by chaos and ambiguity
  • Have the genuine ability to put yourself in our customers’ shoes and operate from a place of empathy
  • Are enthusiastic to learn a new, complex domain and the humility to ask for help when needed
  • Have a track record of breaking down objectives into initiatives and delivering to customers at scale

Serious bonus points if you have:

  • Experience working on CRM software

Where your team works:

Clio is currently transitioning to a workplace that is distributed by design. This means that Clio offers employees more choice: the opportunity to work from one of our hub offices across Canada, remotely, or a combination of both. We have invested in best-in-class tools, technology, and culture to ensure our team members are able to do their best work whether they prefer to work from an office or remotely.

About Clio

At Clio, we’re more than just a tech company. We’re transforming the practice of law in a permanent and meaningful way that’s bettering the lives of legal professionals while increasing access to justice for all. 

We are high achievers who are setting new standards for what it means to be a tech company. In the past three years, we’ve launched a new interface and experience of our software, acquired our first company, launched a second product, secured the largest Series D in Canadian history at the time, and launched a $1 million dollar relief fund to help legal professionals navigate the challenges of COVID-19 (just to name a few). 

We are dedicated to creating diverse teams and inclusive workplaces. We know that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and innovation. We believe you do your best work when you can show up as your authentic self—and that’s a key part of our culture.

At Clio, you have the chance to not only do the best work of your career but work that is putting Canada on the global stage. We know our technology changes lives and we’re committed to making an impact. If that’s something that speaks to you—you belong here, too. Join us.

Learn more about our culture and benefits at clio.com/careers

Job tags: Product management Research
Job region(s): North America Remote/Anywhere
Job stats:  3  0  0
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