Senior Product Manager

Remote, United States

Full Time Senior-level / Expert
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Posted 1 week ago

Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldn’t have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $1 trillion in the US alone — but the process is inefficient and largely offline. 

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

These customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. We challenge ourselves every day to make this a place where you can thrive just the way you are, so we can build a product that does the same for our customers and pros.

About the Product Team

Our product team is small but mighty. We partner with engineering, design, analytics and more to craft a marketplace that delivers over a billion dollars in business to our pros while helping millions of customers get their projects done each year.

About the Role

Do you want to work in a highly collaborative environment to reinvent how a large piece of the local economy works? We’re looking for a product manager to partner with engineers and designers to develop great solutions for Thumbtack’s customers and professionals. You’ll work on a variety of projects across the product with a diverse set of team members.

Responsibilities

  • Partner with engineers and designers to ideate, prioritize and deliver great solutions for our customers and professionals
  • Define and analyze key metrics to inform decision-making and measure success
  • Conduct user research and lightweight tests to scope and prioritize product initiatives
  • Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects
  • Wear many hats and be key organizational glue

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 4+ years of product management experience building consumer web/mobile products
  • Excellent user-centric design and product sense
  • Excellent analytical skills to break down and solve complex problems
  • Proven ability to collaborate cross-functionally
  • Excellent written and oral communication skills
  • Excellent business judgement
  • Ability to work in a fast-paced and dynamic environment

Nice-to-Have Qualifications

  • Experience working in a marketplace business
  • Experience working at a high-growth startup

More About Us

Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With hundreds of unique service categories, customers can find a Thumbtack pro for almost anything: landscapers, electricians, personal trainers, even math tutors. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they’re great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $400 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford. 

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. 

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under the California Consumer Privacy Policy Act contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

Job tags: Analytics Engineering Product management Research User research
Job region(s): North America Remote/Anywhere
Job stats:  1  0  0
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