Senior/Lead Design Researcher

Auckland, NZ

Full Time Senior-level / Expert
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Posted 1 month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
We're looking for a Senior or a Lead Design Researcher to join our team !
About the design practice here at Xero
Xero is incredibly user centric, which means design is at the heart of all our product development. The Product Design team is a vital part of Xero’s success and our product makes a meaningful difference in the lives and businesses of millions people around the world. We have some really awesome humans in our design practice, working across Xero’s products internationally.Globally we are a team 140+ practitioners (and growing!), spanning across NZ, AU, UK, USA and Canada. Within the design function we have 5 main areas, Product design, Design Research, Design Operations, Accessibility and Service Design. We are all one team and as a result work cross functionally with our development and product teammates in order to create the most beautiful and enjoyable experiences for our customers.
About the role:
As a Design Research Senior/Lead you exhibit mastery over the core design research process, making use of a broad range of methods and techniques. You will grow the skills of less experienced researchers by mentoring them on projects and offering them support. You will take the reins on large and complex generative projects that aim to inform business and product strategy.
Our team researches, analyses and shares insights into the attitudes and behaviours of people that currently use Xero, as well as those who don’t yet but might in the future. You’ll be learning about people’s lives outside of their interactions with Xero, and observing their experience using Xero. You’ll identify where people get stuck and why. You’ll help the wider business focus on the most critical user problems and opportunities that we can address – then help discern if the changes we make get the results we want.
Not only will you influence our customers but you'll also play a big part in our team internally. As part of our team of specialist design researchers, you'll get to work within our wider design team that includes product designers and content strategists. Research is not a tick the box practice, it’s the core of what we do here. It’s what connects us to our customers in the most meaningful way so we can make their lives better and more beautiful.

What we need from you:

  • You have experience working as a Senior or Lead UX researcher 
  • You're passionate about collaborating and sharing knowledge with other researchers, product designers and wider teams
  • You can identify user needs and problems through a variety of research methods, such as interviews, usability testing, and observation
  • You have the ability to clearly communicate user problems/needs to a wide audience
  • You join up your research with other data and research we have and with trends and data from external sources too
  • You love the challenge of making the complex simple, and you don’t mind a bit of travel from time to time to get results
Why work at Xero
Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge, support and mentor you. Who says you can't have fun while you do the best work of your life?
We see the value in work-life balance, many of us take full advantage of our flexible working arrangements, so whether you like to get a surf in before work, like to head home in time to pick up the kids or you just like working from the comfort of your own home now and then, we want to support you.
We trust you to build your career to the best of your ability and we will support your hunger to learn with training and career mentorship, to help you flourish. Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience our awesome culture!
If this sounds like you then apply today with your CV, and a cover letter telling us why you want to be part of our future!
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
Please include a cover letter in your application, telling us why you’re a great fit for this position.
Job tags: Product design Research Service design Usability testing
Job region(s): Asia/Pacific
Job stats:  1  1  0
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