Technical Product Manager - Shared Services

Remote US/Canada

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Posted 1 month ago

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Shared Services will define, direct and guide the product roadmaps for platform related capabilities.
The capabilities within the platform will enable the internal and external developers of PagerDuty Platform across the strategic and internal infrastructure services that serve to enable internal teams and stakeholders. (APIs, Webhooks, Auth, etc.)
and will be able to direct and work with delivery teams to incorporate the PagerDuty platforms needs into future roadmaps. The role will work closely with colleagues in product management, product design, security, and product development in teams to modernize and progress our developer platform products. A good candidate will have a record of ownership of software products/services targeted to developer infrastructure and services, and will also ideally have technical product management experience in similar industries.

What You'll Do

  • Develop roadmap and provide prioritization for platform infrastructure enhancements and overall platform development and integration requirements 
  • Recommendations for technical enhancements and market opportunities 
  • Identify, conceptualize and define roadmap working with security, and product development.
  • Responsible for driving modernization strategies in order to solve business and technology problems for our developer partners 
  • Work with technology partners to propose technical system upgrades or replacements, review and make key decisions based on recommended partner solutions provided by Engineering leads 
  • Works with internal business and technology stakeholders to influence Product platform replacement or retirement strategies based on cost of platform upkeep, availability of new technology solutions and cost of servicing (hence impacting profitability).
  • Accountable for the working with product documentation team to create documentation for product changes.
  • Work with all other product teams and other project stakeholders to gather, analyze, identify and define business requirements, scope, issues and solutions 
  • Define features and user stories, work with the delivery team to groom, plan and schedule work.
  • Lead product demos for internal and external stakeholders on the technical products owned
  • Own and Communicate technical changes to the internal and external teams and managements 
  • Works with finance and internal stakeholders to plan an annual budget to support roadmap and renewal of existing licenses and contracts.
  • Possess strong problem solving and decision making skills, with attention to both functional and technical details and manage multiple tasks simultaneously as required.
  • Work effectively with cross-functional teams sometimes across time zones to run business as usual 

Minimum Requirements

  • 5+ year’s of experience in Technical Product Management or 2+ years of technical product management combined with 3+ years of technical development experience 
  • Strong skills and demonstrated experience in core platform development methodologies such as SaaS, entity frameworks, API, Authorization and Authentication, webhooks, notifications (sms, voice and push), Cloud Technologies (AWS), Enterprise Technical Requirements (on-prem)
  • Experience with Agile software methods or a desire to learn them; we don’t throw PRDs over the fence and hope for the best.
  • You strongly empathize with customers. You can sit down with users and understand the ways that your product is not satisfying their needs.
  • You can lead without giving orders and argue a viewpoint persuasively.
  • You can write, speak, and think about complicated and highly technical problems with uncommon lucidity.
  • Experience working with project management software application analysis, design or implementation with a history of successful execution of plans.
  • Proven record of product management accomplishments and initiatives with demonstrated success in product build and releasing to market.

Preferred Qualifications

  • Bachelor's in Engineering, Computer Science, technical related field, or equivalent practical experience
  • Experience working with cloud technologies such as AWS or Azure
  • Development experience 
  • Knowledge of Security and Compliance requirements for SaaS solutions
  • DevOps domain experience
  • Prior experience in engineering is highly preferred.
PagerDuty Offers:
- Competitive salaries and company equity- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family- Generous parental leave- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.- Paid employee volunteer time - 20 hours per year- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: AWS Azure Engineering Product design Product management User stories
Job region(s): North America Remote/Anywhere
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