Principal Product Manager

Remote US/Canada

Applications have closed
PagerDuty Inc. logo
PagerDuty Inc.

Posted 1 month ago

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
As a Principal Product Manager for PagerDuty Integrations you will foster a developer and partner integrations, help drive new business use cases through partner integrations and make the platform more valuable through easy-to-use integrations. This is an outcome-driven role, which means you have the autonomy and resources to do what's needed to hit your numbers.
The ideal candidate
You bridge the world of integration development and business development. You're equally comfortable discussing the merits of an API structure and the business case for an integration with a potential partner. You can rapidly learn 3rd-party applications( ServiceNow, Atlassian, other ticketing platform experience preferred) and design integrations that are feasible, usable and maintainable.

What you'll do

  • Define the integration & partnership pattern for ticketing integrations primarily with potential to expand in to new use-cases
  • Design integrations with our top partners to help us expand and make our integrations easy to use.
  • Work closely with business development to create partnerships with top 3rd-party vendors.
  • Design the tools and content for channel partners to demo and seamlessly onboard customers to the platform.
  • Prioritize feedback from 3rd-party developers, internal Professional Services and partner teams.
  • Support marketing with content and awareness for developers and internal stakeholders.
  • Lay out a roadmap to extend our Integrations from current state to best-in-class.

Minimum Requirements

  • 10+ years of product management experience for a SaaS, or enterprise software company preferably with B2B applications
  • At least 4 years of experience in product management or engineering where you were responsible for 3rd party software application integrations
  • Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices
  • Comfortable experimenting with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design
  • Previous experience integrating cloud SaaS offerings from at least one of : Salesforce, Oracle, ServiceNow, Atlassian, AWS a must
  • Excellent problem solving skills along with strong verbal and written communication skills
  • Ability to effectively interface & communicate with customers and all stakeholders within the organization
  • Excellent collaboration skills with cross-functional teams that include engineering, product management, sales, and marketing staff
  • Rapid, resourceful problem solver.
  • Experience with Agile software methods or a desire to learn them; we don’t throw PRDs over the fence and hope for the best.
  • You strongly empathize with customers. You can sit down with users and understand the ways that your product is not satisfying their needs.
  • You can lead without giving orders and argue a viewpoint persuasively.
  • You can write, speak, and think about complicated and highly technical problems with uncommon lucidity.
  • You have enough technical knowledge to be respected by engineers.  
  • Experience working with project management software application analysis, design or implementation with a history of successful execution of plans.
  • Proven record of product management accomplishments and initiatives with demonstrated success in product build and releasing to market

Preferred Qualifications

  • Bachelor's in Engineering, Computer Science, technical related field, or equivalent practical experience
  • Development experience is a big plus
  • Knowledge of Security and Compliance requirements for SaaS solutions would be nice to have
  • Prior experience in engineering is highly preferred.
PagerDuty Offers:
- Competitive salaries and company equity- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family- Generous parental leave- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.- Paid employee volunteer time - 20 hours per year- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: Architecture AWS Engineering Product management
Job region(s): North America Remote/Anywhere
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