Staff Product Designer

Remote - US

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Posted 1 month ago

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
ASAPP is seeking a Staff Product Designer to join our passionate and cross-functional Design team that works on ASAPP’s suite of AI-Native products. 
As a Staff Product Designer, you will help research, define, and design AI-enabled experiences that reach millions of users every day through our growing list of Fortune 50 clients. The team works on a diverse array of experiences from easy-to-use consumer applications to feature rich professional tools - all with the goal of reinventing how enterprise companies interact with their customers. Designing for (and with) AI, you will be uncovering truly unique design challenges that have little precedent or pattern for solving.
As our operations keep growing, we encourage applicants from all locations in the US to apply. 

What you’ll do

  • You will be hands-on in a highly collaborative (yet autonomous) design environment to help create best-in-class digital experiences.
  • Designing highly refined and performant UI solutions that maximize the potential for AI.
  • Help drive the design of the product and be instrumental in setting standards for others to follow. 
  • You will have the unique opportunity (and expectation) to collaborate with world-class ML and NLP researchers, engineers, data scientists, strategists, and more.
  • Help set product vision that considers market demand, feasibility, and scalability.
  • Working side-by-side with engineers, you’ll see your work deployed in days and weeks, not months and years.
  • Upon launch, you’ll regularly test and iterate your designs by partnering with our data science team to produce actionable insight.
  • Embody the potential AI has for human augmentation and apply that creativity to your work.

What you'll need

  • 8+ years designing exceptional experiences with a portfolio that showcases your ability to move fluidly between user experience design, UI design and visual design. 
  • A proven track record of successful design in uncharted territories, where design hasn’t historically found itself or where the rules and engagements aren’t already established. 
  • The ability and willingness to mentor others to deliver incredible work and make strategy come to life.
  • An expert-level understanding of the potential (and limitations) of various UI approaches, along the ability to design them.
  • A keen visual aesthetic and experience designing within design systems as well as collaborating with the design team to evolve those guidelines and systems to move ASAPP’s products in new and bold directions.
  • Proven experience creating wireframes, prototypes and UI specs, and the flexibility and willingness to move from idea to whiteboard to execution quickly.
  • Having shipped many products over the years, you understand the need for perseverance. 
  • Strong conceptual thinking with an ability to understand customer needs, motivations and behaviors and translate them into actionable deliverables.
  • Ability to make sound design decisions with qualitative and quantitative data as well as the desire to acquire the data.
  • A self-starter who will bring original ideas and fresh approaches to each project you work on.
  • Ability to balance and self-manage your work but never lose sight of being a team player of a multi-discipline team.
  • Demonstrated ability to communicate complex concepts clearly across different audiences and varying levels of the organization and thereby influencing product design strategy.
  • Strong attention to detail and highly developed organizational skills including the ability to prioritize tasks and meet deadlines.
  • A passion for design and continual experimentation, iteration and optimization.
  • Must ego-free and able to take and give clear feedback.
  • Sense of ownership is key, balanced with the ability to be humble, flexible and accommodating.

What we'd like to see

  • Bonus points for experience designing dense, feature-rich applications or professional tools where performance and engagement are critical.

Benefits & Perks

  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at to obtain assistance. #LI-DNI
Job tags: Design systems Experience design Product design Prototypes Research User experience Visual design Wireframes
Job region(s): North America Remote/Anywhere
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