Product Manager (Enterprise/Fleet)

Oakville, ON, Canada

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Geotab Inc.
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Posted 1 month ago

Who we are:
Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. 
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram, Twitter or Facebook.
Who you are:
Geotab is looking for a Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy. You will uncover and understand customer needs and translate them into requirements and prototypes. If you are a product evangelist who loves technology product management, and are keen to join a leading edge telematics technology company  – we would love to hear from you!
What you'll do:
The Product Manager will direct product development from conception to launch and is responsible for discovering, developing and carefully cultivating new products and on-going product enhancements that support Geotab’s business models and continued growth. This position will ultimately build Geotab’s customer intelligence by identifying which ideas and opportunities should be promoted into features to support pushing the product strategy forward. For success in this role, reliable problem solving skills, creativity, communication and acute perception are invaluable skills.

How you’ll make an impact:

  • The primary role is to truly understand the customer and its associated market - this role is focused on large/enterprise customers in the North American market. 
  • Perform customer discovery interviews with prospective & existing customers to identify product gaps and generate news ideas for continuous value add for existing customers, grow market share for new customers & overall improve Geotab’s customer experience
  • Leverage various research methodologies and customer inputs to identify common patterns, pain points, problems to be solved/jobs to be done and use this to identify relevant solution opportunities/product efforts
  • Support Resellers, Sales, Success & Sales teams in capturing insights from existing customers
  • Prioritize building what matters most by balancing short term sales targets with long term strategic investments for the business
  • Collaboratively define and drive reporting and monitoring mechanisms against set product outcomes and use as a tool to measure continued success of product efforts (both qualitative and quantitative)
  • Collaborate with other product managers on designing and executing market feedback loops and incorporate into product planning:
  • Sales: participate in win-loss interviews and analysis; identify hard sales blockers and soft sales objections.
  • Retention and Referral: feedback/satisfaction/effectiveness interviews and analysis.
  • Clearly communicate the Why for every product effort and educate other stakeholders on the problems to be solved, business objectives, etc. Leverage this in collaboration with UX designers, developers and other stakeholders to do:
  • Problem & solution validation
  • Translate the customer needs into user stories, feature epics and work to be done to bring the product effort to life
  • Prioritize epics relative to technical debt and other company product investments
  • Collect and analyze feedback from customers, stakeholders and internal teams to continuously make improvements to products that are launched. 
  • Focus on the end to end customer journey as part of product planning from the first interaction through to support & post sales activities 

What you’ll bring to this role:

  • 3+ years experience in product management and/or customer discovery. 
  • Experience in a SaaS environment is highly valued.
  • Excellent written and verbal communication skills:
  • Good listener, empathetic and enjoy interacting with customers
  • Ability to stitch together disparate insights to uncover common patterns.
  • Strong presentation skills (in person and virtually) and ability to deliver training effectively
  • Self starter, resourceful with strong analytical skills with the ability to problem-solve to well-judged decisions
  • Strategic mindset, with a keen sense of priorities, along with an ability to pivot as the landscape changes.
  • Strong team player with the ability to engage with all levels of the organization
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Experience with reporting or business analysis.
  • High accuracy and meticulous attention to detail
  • Strong organizational skills to be able to manage products through discovery to launch and continuous review
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
  • Entrepreneurial mindset and comfortable in a flat organization.
  • Experience leveraging customer success tools (i.e., Salesforce) an asset. 
  • Post-Secondary Diploma/Degree specialization in Engineering, Business, Computer Science or a related field highly valued.
Why job seekers choose Geotab:
Work from home and flex work arrangementsBaby bonusHome office reimbursement programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefits (full-time employees only)Retirement savings program (full-time employees only)

How we work:
At Geotab, we understand that the world is always changing and that we need to change with it. Geotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean offices. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Remote work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals.  We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at Click here to learn more about what happens with your personal data.
Job tags: Analytics Business analysis Engineering Product management Prototypes Research User stories
Job region(s): North America
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