UX Researcher

Remote

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Notarize
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Posted 3 weeks ago

At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age. 
Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy. Come join us!
Following on our recently-completed Series D fundraising, Notarize is expanding its UX Research team. As a UX Researcher, you'll play a key role in planning and executing user research that helps drive business outcomes. Working alongside research, design, product management, marketing, and engineering, you'll ensure that we're validating ideas and assumptions, understanding user problems, and designing effective solutions.

What you'll do as our UX Researcher:

  • Plan and execute evaluative and exploratory research studies, interviews, surveys, and quick turnaround methods to discover and apply insights to the design of Notarize products.
  • Work directly with senior UX researchers, designers, product managers, engineers, and other business stakeholders to plan research that leads to results your team can act on. 
  • Collect and synthesize insights from product analytics and frontline teams (customer support, sales, etc.).
  • Evaluate the usability of product features and its impact on the user experience with analytical data and research findings.
  • Help your team understand the how and why behind your approach given the problems you’re solving or the questions you’re helping them answer.
  • Help build empathy for the key audiences Notarize serves, helping others understand and internalize the audiences’ needs, expectations, and pain points.
  • Be an advocate for the end users and the role research plays in improving our product.

What success will look like:

  • You produce actionable findings to help your team make our experience continually better, and your scrappy approach is a perfect fit for our fast-paced, agile environment.
  • You ask for help and input when you need it, but mostly you independently lead all phases of research and usability testing: define research questions, choose the appropriate research methods, design research plans, conduct sessions, analyze data, and present your findings. 
  • Your teammates think you’re such a helpful partner that you’re always getting pulled in to tackle whatever they’re working on. They can’t imagine how they got by without you. 
  • You get kudos from your team for continuously trying new approaches to better understand our users and for experimenting with new ways to share your findings.

What we're looking for:

  • 3-5 years experience conducting user research for software products, preferably as part of an in-house product team.
  • A strong record of past projects, research findings, and the ability to produce actionable insights.
  • Hands-on experience planning and moderating usability tests and other types of evaluative research, both in-person and remote.
  • Hands-on experience with a variety of research methods and a thorough understanding of when to apply each one.
  • The ability to adjust quickly as the business needs change. 
  • Deep empathy for users and a passion for improving their experience.

Some of our benefits:

  • Competitive salaries & equity
  • Heavily subsidized medical, dental, and vision
  • 401k with 4% match
  • Unlimited PTO & flexible work schedules
  • Fully-remote team: work from anywhere in the U.S.
  • Paid parental leave
  • Annual budget for personal learning & development
  • Small, cross-functional teams
  • Strong emphasis on collaboration & mentorship
  • Paid lunches (through Grubhub) + regular Lunch & Learn sessions

Our core values:

  • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
  • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
  • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
  • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. 
Job tags: Analytics Engineering Product management Research Surveys Usability testing User experience User research UX research
Job region(s): Remote/Anywhere
Job stats:  30  12  0
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