Design Researcher

San Francisco, CA

FrontApp, Inc. logo
FrontApp, Inc.
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Posted 3 weeks ago

Front powers the heart of business: the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,500 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021 and Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of ‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work
As a Design Researcher joining the team in San Francisco, you’ll partner closely with Product Managers and Designers to define research needs based on the roadmap and identify opportunities for research to shape our strategy. You'll support your partners in running their own studies and spearhead in-depth projects as we develop a deeper understanding of our users and improve out product experience.

What you'll do:

  • Work with Product teams to shape the way our customers manage communication in Front
  • Identify research needs in partnership with the Product teams you support
  • Partner closely with designers and product managers to help them successfully execute their own research
  • Design and facilitate studies across important product areas, using methods such as ethnographic/field research, diary studies, surveys, user/usability testing, ideation workshops, and any other methods you find impactful
  • Analyze research insights and present findings and recommendations to key stakeholders
  • Effectively present and articulate your rationale to stakeholders and executives
  • Work with other research-related functions such as marketing, data science, and analytics to triangulate and contextualize user research findings
  • Collaborate with research teammates to contribute to our holistic view of the user experience

What we're looking for:

  • 3+ years of experience with Product organizations conducting UX research
  • Experience with SaaS, B2B or other complex technical systems
  • Experience applying a diverse toolkit of research methodologies
  • Passion for complexity and translating intricate user needs into a delightful product
  • Proven track record of teaching other disciplines about the process and value of research
  • Experience working with Product Managers and Designers to define research needs
  • Advocacy for research insights and examples of insights that led to shipped product experiences
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Job tags: Analytics HTML Research Surveys Usability testing User experience User research UX research
Job region(s): North America
Job stats:  3  0  0
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