Sr UX Researcher, Startup Experience

Arlington, Virginia, USA

Full Time Senior-level / Expert
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Posted 3 weeks ago

Startups are an important customer segment for AWS, and a group who is on the leading edge of implementing new technologies. We are forming a new team at AWS to enable startup customers to innovate, experiment and build with AWS technologies. This team requires innovators, disruptors, and problem solvers to deeply understand startup needs and how to create amazing experiences for them. We’re doing this by applying the principles that made Amazon great; especially Customer Obsession and Think Big. A critical need for this team is a Senior UX Researcher, so if you want to work with a team to break the cloud computing mold, think outside the box, and help startups succeed with AWS, this could be the challenge for you!

We’re looking for an enthusiastic and passionate researcher to explore the world of startup customers and generate insights to improve their experience with AWS. Your focus will cover all aspects of UX research: generating deep customer insights to support innovative new projects, uncovering pain points, validating the impact of designs, and tracking satisfaction over time. You will work with the Startup Product Strategy team to instill research methodology and best practices in decision making and innovation.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life - both in and outside of work.

RESPONSIBILITIES
· Develop a research program focused on measuring startup customer experience outcomes / Voice of the Customer which provides thought leadership to product teams and the broader organization
· Work with cross-functional stakeholders to establish Startup Voice of the Customer success metrics and tools for tracking and developing ongoing program improvement plans to meet relevant business needs
· Work closely with product strategy, design, and customer-facing team members to identify research questions, build a research plan that will answer them, and communicate the insights to shape the future user experience of AWS services.
· Persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our service.
· Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field work, interviews, surveys, usability testing, and JTBD studies
· Translate insights into measurable customer experience outcomes aligned to business goals.

Basic Qualifications


· 5+ years proven success leading UX research projects with demonstrated impact.
· Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
· 5+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
· 5+ years of experience with research methods including: field research, usability, focus groups, survey design, advisory boards, and data analysis including statistical measures.
· BS in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline.

Preferred Qualifications

· MS or Ph.D. in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline.
· Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
· An unfailing passion and capacity to advocate on behalf of our startup customers.
· Experience with innovation product exploration research for new products and services or significant experience shifts on released products and services.
· User research or other experience from a technical field, such as software development, systems management or similar.
· The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Job tags: AWS Engineering Human factors Research Surveys Usability testing User experience User research UX research
Job region(s): North America
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