Senior Product Manager, Retain & Grow

Remote, United States

Full Time Senior-level / Expert
Hearsay Systems, Inc. logo
Hearsay Systems, Inc.
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Posted 1 month ago

What are you looking for in your next company? An open, friendly culture? Smart application of an excellent tech stack? Real diversity? Rock-solid products? If these matter to you, we have some great things to talk about.
We're currently looking for a Senior Product Manager to join our ever-growing team!
As the Senior Product Manager for Retain & Grow Actions, you will be responsible for some of the most critical parts of our business, helping our customers leverage data, integrations and orchestrations to drive client retention and growth across social networks, text, voice and other engagement channels. You will help take Hearsay to the next level and be a critical part of how and why our business continues to grow.
The Retain & Grow Team leverages Hearsay's omnichannel communication capabilities and powerful journey engine to drive business outcomes specific to financial services sub-verticals (wealth, property and casualty insurance, etc.). Our team is hyper-focused on building advisor-client relationships to increase client retention rates and grow the advisor’s business with every client.
If this sounds intriguing to you, then read on and apply!
Who is Hearsay?
Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. Founded in 2009 by Clara Shih and Steve Garrity, and helmed by CEO Mike Boese, Hearsay Systems leads the field in offering sophisticated client engagement products to companies within the financial services vertical. We are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, and Instagram, email, text, and voice. And every product syncs beautifully to Salesforce, Microsoft Dynamics, and other CRM systems.
Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.
The Hearsay Platform is the pre-eminent omni-channel digital engagement center for the financial services advisor. It tethers the most effective marketing, acquisition and servicing channels in one ecosystem. Enabling the advisor to focus on the most important part of their job - building and servicing relationships - without the friction of switching between systems or the fear of compliance backlash.

About the role:

  • Be responsible for understanding Hearsay’s engagement channels and business platform; the client retention and growth lifecycle in a number of financial services sectors; and how to bring those together to drive success for advisors, agents, and the enterprises they represent
  • Collaborate with Design and Account Teams to engage customers, identify product-market fit and validate use cases
  • Working with senior management and peers, develop product roadmaps, backlogs, and strategies to deliver the client retention and growth experience
  • Lead your product scrum team to align on product value, strategy, priorities and success criteria
  • Own the product metrics for your product, and work with the Data team to develop and monitor these key metrics to determine product health, usage and impact on our end usersUnderstand current and future market opportunities to ensure we’re building the right things, now and over the long haul
  • Partner with cross-functional teams to define meaningful business outcomes
  • Work closely with customers, users, customer support, professional services, marketing, and sales to deliver features that are finely tuned to drive customer business value

About you:

  • Proven experience as a Product Manager, preferably in identifying market fit and taking a new product to market
  • Demonstrated ability engaging customers and driving early research and validation
  • Experience in product lifecycle management, including the Agile framework with a preference for experience with Scrum and familiarity with its concepts and practices
  • Comfortable translating product requirements and understanding technical concepts to drive effective collaboration with design and engineering partners and develop solutions
  • Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
  • Know how to strike the right balance between delighting the user and delivering measurable ROI to the buyer
  • Passion and work history in financial services strongly preferred
  • Demonstrated strategic thinking and strong communication skills
  • Successful experience interfacing with cross-functional teams and customers to get to the underlying business problems

  • OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job tags: Engineering Research Scrum
Job region(s): North America Remote/Anywhere
Job stats:  2  0  0
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