UX Researcher - PeopleInsight

Seattle, Washington, USA

Full Time
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Posted 3 weeks ago

The Amazon PeopleInsight team uses science, research, and design to improve the experience of associates who work hard to fulfill customer promises every day. Whether it is the Fulfillment Center team that delivers your same day Prime order, our Amazon Locker team that lets you pick up your package when it's convenient for you, or our Amazon Fresh team delivering your groceries in under an hour, the PeopleInsight group is there using data and science to provide key insights and experiences that improve employee well-being.

A day in the life
Success in this role will be delivering insights that help the team truly understand the needs and motivations of their customer. To do that, customer obsession and collaboration will be essential. You will work with a senior researcher to identify and prioritize the team’s research needs (both stated and unstated), deliver actionable insights quickly and with high quality, and have the experience and foresight to know which methods to use. You will contribute insights that will inform a new product vision and deliver on both short- and long-term user needs.

About the hiring group
PeopleInsight is a collaborative group of Business Intelligence Engineers, Data Scientists, Data Engineers, Research Scientists, Product Managers, Software Development Engineers, Designers and Researchers that studies a workforce numbering in the hundreds of thousands. Our work is dedicated to empowering leaders and enabling action through data and science to improve the workplace experience of associates and ensure Amazon is Earth's Best Employer.

Job responsibilities
· End-to-end experience conducting all aspects of research (study design, recruiting, moderation, analysis, reporting)
· Expertise in both qualitative and quantitative research. Experience conducting quantitative data analysis.
· Effectively communicating durable insights through writing, presentations and conversations
· Experience working with stakeholders to understand their needs and translate them into research questions and research designs
· Demonstrated success influencing product and design decisions with research insights

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Basic Qualifications

· Bachelors degree in Human-computer Interaction (HCI), Human Factors, Cognitive Psychology, or similar
· 3+ years of hands-on experience conducting applied UX research in an industry setting

Preferred Qualifications

· Graduate degree or PhD in Human-computer Interaction (HCI), Human Factors, Cognitive Psychology, or similar
· Experience with international research
· The ability to understand, analyze, and interpret complex data
· Excellent communication, presentation, interpersonal, and analytical skills
· Self-motivated team player, with refined and assertive leadership skills with a passion for translating data into action

Job tags: Human-computer interaction Human factors Research UX research
Job region(s): North America
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