Senior Product Analyst (Payments), Manchester
7 Curtain Rd, Hackney, London EC2A 3LT
- Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
- Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.
- Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.
As a fashion marketplace, Depop’s product teams are structured around buyers, sellers, and core marketplace capabilities. All of our product teams operate as cross-functional units, with members from product, design, engineering, analytics and data science supporting each team.
- The teams looking after Buyers are focused on optimising the search and discovery journey to help our buyers find the things they love, and on driving user engagement and retention.
- The teams looking after Sellers are focused on acquiring, growing and supporting high-quality sellers to improve the buyers experience, through better tooling and seller education.
- The teams looking after our core Marketplace are focused on building shared capabilities to improve the user experience, such as additional payment and shipping options, as well as protecting and supporting our community by building better tooling for our Trust & Safety and Customer Experience (CX) teams.
Right now we are looking for a Senior Product Analyst to join our Payments cross-functional product team in Manchester. You will help drive the team to make better-informed, insight-led decisions that support our growth. You will also ensure that we are measuring and reporting on the right metrics in an accurate and timely manner and implement processes to do this.
Our Payments team’s goal is to provide users with the best experience when they buy and sell on Depop. They are currently working on enhancing the checkout for our buyers, as well as giving sellers functionality and flexibility when making sales on Depop, all while ensuring transactions remain safe and secure
- Supporting your team’s analytics BAU: you will work closely with the product manager, delivery manager, designers and engineers in your team to deliver against your product roadmap each quarter. BAU responsibilities include supporting discovery and prioritisation of new features, designing and interpreting A/B tests, and building dashboards and reports to track performance metrics.
- Strategic thinking: you will also be expected to become a thought partner for your team about analytics for your area of focus, using a variety of data sources to inform and drive your team’s future roadmap, by identifying and analysing opportunities to improve the user experience by fixing pain points or finding new ways to delight and engage users.
- Making sure the business knows the numbers: you will become the point of contact within your team for all things data, and you will engage with various stakeholders across the business to ensure decisions are as data-driven as possible.
- Managing our data pipeline: you will work with our data and engineering teams to ensure that the necessary tracking is implemented within your product area, and that our data pipelines are consistently accurate, reliable and up-to-date end to end - from collection to consumption.
- An analytical mind with excellent problem solving skills and a love of numbers
- Experience delivering in a high performing data-driven product team
- Strong proficiency in SQL and the ability to work with large datasets
- Excellent product & commercial awareness and a proactive attitude to make a difference and drive impact
- Ability to communicate complex problems and analysis simply to a variety of stakeholders (both technical and non-technical)
- Ability to work with cross-functional teams and build strong relationships
- A hunger to learn, natural curiosity and a keen eye for detail
- A strong sense of ownership, a proactive attitude to drive impact
Bonus points for:
- Experience working on a marketplace, in a mobile first environment or on social products
- Familiarity with tools like Looker, Google Analytics and Branch
- Understanding of Python and some command over ETL scripts
- A keen interest and willingness to coach and develop more junior analysts and other colleagues
- Learn and Grow: We want to give our people the opportunity to learn. We sponsor and run a myriad of programs, conferences and meet-ups to upskill our employees and enhance their journey with us, just ask!
- Wellbeing: We care about our employees wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eyecare vouchers and a discounted gym membership at Nuffield Health.
- Mental Health: Our employees mental health is a top priority. We offer subsidised counseling appointments with a qualified therapist through SelfSpace, we have trained mental health first aiders and we also run yoga, meditation and more.
- Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism to allow you the opportunity to make a difference and we offer sabbaticals for our long serving employees
- Family life: We offer flexible working (based on the team you will be joining), generous maternity/paternity and parental leave policies which includes adoption and paid time off for fertility treatments. Also, all of our offices are dog-friendly! Do your best work with your best friend.
- Fun: We love to hang out with each other at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties to celebrate our successes. We also host internal employee socials such as quiz night, games night, movie night and more...we’ve taken this virtual for now!
Equality and Diversity Monitoring
Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Depop recognises the benefits of a diverse workforce which reflects the wider population and welcomes applications from all sections of the community. Under the Equality Act (2010), Depop must demonstrate that their recruitment processes are fair and that we are not discriminating against or disadvantaging anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We need to ask applicants some questions to make sure that no one is being unfairly discriminated against or disadvantaged.
We collect this information only for anonymised monitoring purposes to help the organisation look at the profile of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check that we are complying with the Equality Act (2010).
Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010
Reasonable adjustments will be made available should you be invited to interview.
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