Senior Product Manager - Tech

Seattle, Washington, USA

Full Time Senior-level / Expert logo
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Posted 1 week ago

Are you passionate about creating best-in-class online experiences? Do you love Amazon devices like the Echo or Kindle? We are looking for someone to transform the end-to-end, online shopping experiences for the entire line of Amazon devices and accessories worldwide. Amazon Devices Online CX is looking for a results oriented Senior Product Manager who wants to change the way people shop for Amazon devices and accessories.

A day in the life
As a Senior Product Manager Tech, you will define and build products, features, and platforms that facilitate the customer journey from driving demand for our devices, creating unique shopping experiences across all channels (online, offline, mobile, voice, etc), to engaging with customers post-purchase. We are constantly seeking to improve and innovate; we move fast and experiment a lot with the goal of learning as much as we can as fast as we can. You will help drive the strategy, vision, and roadmap, with a high degree of ownership over critical features and the customer experience. This role is inherently cross-functional - you will work closely with engineering, design, finance, and executive teams to deliver new products, features, and platforms. A successful candidate will be highly analytical and adept at synthesizing a variety of technologies and capabilities into products and applications that customers love.

About the hiring group
We are the engineering, product, and UX arm of the Devices Online Customer Experience team. Our vision is to build scalable programs globally that help customers discover, research, choose, purchase, and use Amazon Devices and Accessories. We innovate on behalf of the customer as we launch new products and enable frictionless shopping experiences. At all stages of the customer shopping journey, we seek to surface relevant, personalized content and product offerings to drive sales and usage. We invest in automation to reduce the resources needed to build, test, launch, and support the growing Amazon Devices business across tech and marketing.

Job responsibilities
Key Responsibilities:
· Dive deep on emerging technologies, becoming the subject matter expert on relevant capabilities and application to devices use cases.
· Define a world-class online customer experience for Amazon devices and accessories; write working backwards docs to succinctly capture the envisioned customer benefit and functional requirements
· Partner with design to create mocks and prototypes to bring the vision to life, aid in usability testing, engineering costing, etc. Provide thought leadership with engineering on implementation.
· Pilot experiences; collect and report on data; iterate on the path towards full scale roll-out. Globalize once proven in initial markets.
· Lead discussion and thinking with the highest-level stakeholders to push into testing new ideas. Lead cross-functional teams to deliver projects on time.
· Role is global in nature and will work with teams in other markets.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Basic Qualifications

· Bachelor's Degree
· 5+ years of experience in product or program management, product marketing, business development or technology
· Experience with end to end product delivery
· Experience overseeing roadmap strategy and definition
· Experience with feature delivery and tradeoffs of a product
· Experience contributing to engineering discussions around technology decisions and strategy related to a product

Preferred Qualifications

· Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions.
· High attention to detail with the ability to manage multiple, competing priorities simultaneously
· Ability to think strategically and execute methodically.
· Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and decisions.
· Demonstrated ability to understand and discuss technical concepts, drive technical architecture choices, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders

Job tags: Architecture Engineering Prototypes Research Usability testing
Job region(s): North America
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