Senior Product Manager - Partners

Anywhere- East Coast Based

Full Time Senior-level / Expert
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Fuze, Inc.
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Posted 2 weeks ago

Sr. Product Manager - Partners


Who we are 

Fuze is in the business of collaboration. We enable our customers to communicate any way that fits their needs—from calling and messaging to video and meetings. It’s our job as a product team to create experiences, informed by the users themselves, that solve their needs and represent the Fuze brand. 

Even though you’ll be owning multiple experiences and products at Fuze, you’ll have a great team that has your back. You will be working closely with other Product Managers, our User Experience team, our UX Researcher, and a top-notch Engineering organization to make this vision a reality.


Who you are

We are looking for an individual who thrives in collaborative environments to drive our channel partner roadmap. It will be your job to understand our resale partner needs and pains, develop a roadmap for self-service and customer provisioning, and work with stakeholders across the business to build out a comprehensive partner program.

 One of the core value propositions of the Fuze offering is a belief that our customers should feel empowered to communicate, collaborate, and get things done whenever and wherever they choose. The Sr. Product Manager is a critical role at the center of that promise. This is a job for a curious, collaborative product leader. The ideal candidate will have strong product fundamentals, an understanding of how to take a complex set of needs and stakeholders and prioritize that information into an executable roadmap, and the ability to work collaboratively in cross-functional teams and timezones.


What you’ll do:

  • Work with Engineering, Product and Design UI/UX to identify and bring new concepts into consideration and flesh out ideal solutions for our resale partners
  • Collaborate with the Design UI/UX team to understand and capture the full partner journey, from initial partner recruitment to successful management of resold customers
  • Collaborate with Engineering and Design to finalize solution concepts and bring those products and features to life
  • Make recommendations for difficult tradeoffs relating to product features, cost and schedule
  • Contribute to the evaluation of financial tools and systems to support partner billing
  • Work with internal stakeholders including Support, Professional Services, and Customer Success to develop programs and features to support partners
  • Align with Sales, Finance, and Marketing on go-to-market, pricing, and solution bundles
  • Work with Marketing and PR to communicate features and benefits of Fuze experiences to consumers and partners
  • Present to executives and senior management on strategic initiatives, including partner program recommendations


Desired skills and experience

  • 5+ years of Product/Program Management experience. Product Management experience with SaaS partnerships or resale partners a plus
  • Self-starter, leader, and motivator with high energy level 
  • Experience working with Design as partners to identify and create customer journey
  • Ability to work cross-functionally with sales, marketing, operations, and product development teams
  • Ability to prioritize and articulate hard tradeoffs  
  • Demonstrated skills in developing product roadmaps & functional specifications, launching new products, developing go-to-market strategies
  • Excellent organizational, presentation and writing skills 
  • Skilled at communicating across functions (at all levels) of an organization and with customers
  • Data-driven, knows how to look at user data and metrics to make the best decisions for the product
  • Ability to work both independently and collaboratively as part of a team
  • Based in East Coast time zone


Why you should work here

  • Support remote and hybrid work to allow for flexibility
  • Generous PTO and family leave
  • Individual learning and development benefits
  • Strong benefits plans including flexible medical, dental, vision, and life insurance plans
  • Passionate, supportive, and diverse work environment



Job tags: Engineering Product management User experience
Job region(s): North America Remote/Anywhere
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