UX Research Manager

US

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SendBird
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Posted 1 week ago

COMPANY AT A GLANCE

Founded in 2013, Sendbird is the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge . We allow any app (or Website) to quickly and easily embed rich real-time chat, voice, and video experiences into their app to building connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride sharing and online communities to gaming, live video streaming and healthcare.   The company is headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Seoul, Singapore and Bengaluru and has raised over $220M from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.   To learn more, visit the company website: www.sendbird.com

 

WHO YOU ARE

  • Communicate with product, business teams and lead research projects
  • Analyze user needs to understand their issues and suggest business strategy
  • Identify problems with AS-IS products to analyze and make improvements
  • Recognize user pain points to present UX research priorities to the product team
  • Efficiently operate research resources and suggest research plans
  • Suggest multiple ways of research for its quality and reliability
  • lead team members grow to their full potential as researchers
  • Lead team sprints and incorporate user centered design throughout the research process
  • Communicate and coordinate with product management, design, and engineering from product strategy through execution to understand technical and business requirements
  • Share research results through reports and presentations to relevant departments

EXPERIENCE & SKILLS

  • 8+ years of UX research experience or equivalent practical experience
  • Ability to initiate research in different sectors including UX research, Market research, Consumer analysis, Strategy analysis, etc and present key findings for product improvements
  • Ability to deep-dive into a problem to derive issues and logical insights through data
  • Ability to communicate effectively by collaborating with various teams
  • Ability to conduct efficient research planning within limited time/resources
  • Fluency in English and Korean

BONUS POINTS

  • B.A/B.S. degree in human-computer interaction, cognitive psychology, or UX related field
  • Experience as a leader handling multiple products and department research to set directions
  • Experience working in the B2B product space or in the developer platform/API space

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We encourage you to apply if this role excites you. At Sendbird, one of our core values is Global Citizenship.  We respect, promote, and encourage diversity for equal employment opportunities.  We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal state, or local law.

 

Job tags: Engineering Human-computer interaction Product management Research UX research
Job region(s): North America
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